We bring a higher quality of support to our clients with our team of certified Workday experts based here in North America.
Solve Consulting's Support Services are the result of years of experience with Workday implementations, launches and the needs of clients post-launch. We view support as a mission-critical business function that allows our clients to maximize their investment in Workday.
HOW IT WORKS
We work with our clients to define a flexible structure which includes a pre-set block of monthly support hours plus the ability to add hours within a month or roll-over unused hours to the following month.
Clients receive a customized online support portal to enter tickets. Client business rules can be established within the portal such as being able to see tickets from all members of the client team.
Tickets can be prioritized across three levels of urgency and Service Level Agreements are established to ensure the best response times.
Our objective is to ensure that our clients can work efficiently and effectively using Workday to drive their business forward. Sample support topics that we help clients with include:
Do you have a high rate of adoption?
Are you taking full advantage of the Workday Mobile offerings?
Do you need help making configuration changes?
Are you prepared for the semi-annual Workday updates?
Does your team need additional custom reports or dashboards?
Are all your Workday processes documented as SOPs and training aides?
Does your HR or Finance department need quick answers to ad-hoc usability questions?
Do you have a Phase 2, Phase 3, Phase 4?
Additional topics as needed
We meet with clients in regular monthly meetings to review tickets, workflow and resolutions. Our collaborative partnership style includes identifying process improvements and action items in each monthly meeting.
Our support team is located in North America and serves a smaller set of clients to ensure that all of our clients receive a VIP experience.
To learn more about Solve Consulting Workday Support Services download this report:
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