Solve Consulting recently completed an in-depth research project focused on identifying critical success factors and key areas of challenge for implementing Workday® for HR and Finance. In-depth interviews with Workday owners at more than 20 companies were conducted. Interviews with implementation partner consultants were also conducted. Our goal was to find key aspects of an implementation project that will increase the probability of success. We defined success as launching on time, on budget, and on scope and with a high degree of production readiness for the company.
The companies we spoke with represented a variety of industries. In addition, most companies used an external consulting implementation partner in addition to working directly with Workday. They had varying levels of internal expertise to tap into project management, technical integration and training. We do not mention any of the companies, individuals or partners specifically by name to maintain confidentiality.
All the individuals we spoke with were very satisfied with Workday and the capabilities it brings to a business. The Workday partner ecosystem is filled with talented individuals that support implementations for both large and medium size enterprises.
Our research showed eight key areas which most often caused challenges and/or disruption in the implementation process and launch. We found that between 80 and 90 percent of interviewees experienced at least two of these key challenges. Many experienced three to five of them.
Get the full report here.